S. COMPLETE ROOKIE, NEOS, KID CONNECTION KIT

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, New Condition means we can return it to the shelf and sell it as new Product and in its original packaging. You’ll also need the receipt or proof of purchase, Invoice number, or Order Number

To start a return, you can contact us at info@sharkshifter.com.Or give us a call  at 503-538-1325  If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sharkshifter.com. Or  Phone Us at 503-538-1325

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, Such as any special order Items, custom products; electrical items.  tires . We also do not accept returns for oils. chemicals, or. Please get in touch if you have questions or concerns about your specific item's.for return 

Unfortunately, we cannot accept returns on sale items close outs or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company tor Paypal to process and post the refund too.